Privacy Policy
At LUMINA Japan, we deeply value the privacy, dignity, and trust of our clients. As a luxury wellness and medical tourism provider, we are especially committed to safeguarding the personal, medical, and travel information entrusted to us. This Privacy Policy explains how we collect, use, protect, and manage your information in compliance with Japanese privacy laws and the specific responsibilities that come with providing medically oriented services.
1. Information We Collect
We collect and manage personal data only to the extent necessary to provide our bespoke wellness and medical tourism services. Information may include:
Full name, nationality, and contact details
Travel preferences and passport information
Medical history or health-related data necessary for planning medical and wellness services (e.g., for detox programs, consultations, or procedures)
Emergency contact information
Lifestyle preferences (e.g., dietary restrictions, mobility requirements)
Medical information is only collected with the client’s explicit consent and is handled with the highest standards of confidentiality and care, in accordance with Japan’s Act on the Protection of Personal Information (APPI) and relevant guidelines for handling medical data.
2. Use of Information
The information we collect is used solely for the following purposes:
Planning and delivering personalized itineraries that may include medical treatments, wellness therapies, and related travel logistics
Coordinating with licensed Japanese medical institutions, wellness centers, and accredited professionals
Ensuring smooth and safe travel experiences in line with the client's physical and emotional needs
Processing payments and providing receipts or other required documentation
Fulfilling legal and regulatory obligations under Japanese law
We do not use client information for marketing purposes without prior consent.
3. Sharing of Information
We only share personal and medical data with third parties when it is:
Necessary for delivering booked services (e.g., sharing health data with hospitals or wellness centers for pre-treatment assessments)
Required by Japanese law or government authorities
Covered under strict confidentiality agreements with trusted vendors and service providers
LUMINA Japan works only with vetted, compliant partners; including medical institutions officially approved to work with foreign travelers—and ensures your data is treated with the same respect and security throughout the supply chain.
4. Data Security & Retention
We maintain appropriate physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
Encrypted communications and secure file storage systems
Limited access to sensitive data by trained, authorized personnel only
Data retention policies in compliance with Japanese regulations, which include timely deletion or anonymization of unnecessary medical data
5. Your Rights
In accordance with Japan’s APPI, you have the right to:
Access your personal data held by LUMINA Japan
Request corrections or deletions of inaccurate or unnecessary data
Withdraw your consent for use of medical information at any time (note: this may affect the provision of medical services)
To exercise these rights, please contact us directly.
6. Cookies and Website Use
Our website may use cookies and similar tracking technologies to enhance user experience, understand site usage patterns, and tailor content. These do not collect personally identifiable or medical information. You may disable cookies via your browser settings at any time.
7. Updates to this Policy
We may update this Privacy Policy as our services evolve or as required by law. Updates will be posted on our website, and we encourage clients to review them periodically. Substantial changes involving use of medical data will be communicated directly where possible.
8. Contact
For inquiries regarding this Privacy Policy or your personal data, please contact:
Data Protection Officer to LUMINA Japan
Tokyo, Japan
By using our services or submitting personal data to us, you confirm that you have read and understood this Privacy Policy, and consent to the collection and use of your information in accordance with it.
